Maintenance Plans

A long-term maintenance plan ensures you receive prompt answers to your questions. Choose the plan that best fits your requirements. Your success is critical to us and we will help you every step of the way.

However, we do recommend that we integrate your themes simply because we know the coding of the theme and take responsibility for fixing bugs that are directly related to theme implementation.

Free

$0.00

 

  • Knowledge Base access
  • Limited Email Support
  • Community Access
  • Email Support
  • Call support

Gold

$299.00/year

*Annual Maintenance Contract (AMC) is automatically renewed each year. An invoice would be raised and set to you one week before renewal date. If you wish to stop AMC, please let us know at least a week before renewal date.
*AMC is for one site. Multiple sites require multiple AMC.

  • Knowledge Base access
  • Community Access
  • Email support : 10 incidents per year
    (Includes minor UI changes in the integrated theme, Knowledge Transfer, Bug fixes)
  • Call support : 10 phone calls per year
    (Includes minor UI changes in the integrated theme, Knowledge Transfer, Bug fixes)
  • Within 48 Hours

Nuclear

$499.00/year

*Annual Maintenance Contract (AMC) is automatically renewed each year. An invoice would be raised and set to you one week before renewal date. If you wish to stop AMC, please let us know at least a week before renewal date.
*AMC is for one site. Multiple sites require multiple AMC.

  • Knowledge Base access
  • Community Access
  • Email support : 25 incidents per year
    (Includes minor UI changes in the integrated theme, Knowledge Transfer, Bug fixes)
  • Call support : 25 phone calls per year
    (Includes minor UI changes in the integrated theme, Knowledge Transfer, Bug fixes)
  • Within 24 Hours