Diziana did an excellent job turning our designs build in-house into a reality for our users. They were very responsive to my feedback and incorporating any changes we had.
What is Gen 2.0?
Next-generation Zendesk themes built for AI-powered support teams
Modern UI/UX
Contemporary, intuitive Zendesk experiences designed to improve usability, engagement, and faster customer self-service across every device.
Advanced Controls
Powerful customization controls that let teams configure layouts, branding, navigation, and experience settings without complex development.
Diziana AIvantage
Built for modern AI-driven support with AI discoverability, LLM-friendly architecture, Zendesk AI compatibility, and future-ready customer experiences.
API v4 Compatible
Built for Zendesk's latest API standards to ensure compatibility, extensibility, smoother integrations, and long-term platform readiness.
Brand-Ready Customization
Includes 5 professionally designed prebuilt color schemes per theme, fully customizable for faster brand adaptation and flexible visual personalization.
Performance Engineered
Built for faster performance, better responsiveness, stronger SEO foundations, improved indexing, and enhanced content discoverability across modern web and AI-powered platforms.
Diziana AIvantage
AI-ready. SEO-optimized. Built for modern support and discoverability.
AI Discoverability
Designed to help your Zendesk Help Center become easier for AI platforms like ChatGPT, Gemini, Claude, Copilot, and AI-powered search engines to discover, understand, and surface.
LLM Readiness
Structured content architecture designed to help large language models better interpret, process, and reference your Zendesk knowledge content.
Supports Zendesk Generative Answers
Designed to work alongside Zendesk generative answers and related AI-powered answer experiences within the Zendesk ecosystem.
Zendesk Knowledge Base AI Ready
Built to help Zendesk knowledge base content become easier for AI-powered support experiences, retrieval systems, and answer surfaces to interpret and use.
Zendesk Agentic AI Ready
Designed to support AI-assisted agent workflows, smarter escalation paths, and more efficient human support operations within Zendesk environments.
Zendesk AI Copilot Ready
Prepared to support AI-assisted workflows within Zendesk that help agents respond faster, smarter, and more consistently.
ROI Optimization
Helps improve self-service adoption, support efficiency, customer experience, and measurable business outcomes through smarter support architecture.
Conversion Optimization
Transforms support touchpoints into stronger customer engagement, trust-building experiences, and improved business outcomes.
Semantic Content Architecture
Designed to improve semantic organization, content relationships, and AI retrieval quality through better support information architecture.
Ready to Transform Your Support?
Schedule a strategy call with our experts and see the difference Diziana can make.