What is Gen 2.0?

Next-generation Zendesk themes built for AI-powered support teams

Modern UI/UX

Contemporary, intuitive Zendesk experiences designed to improve usability, engagement, and faster customer self-service across every device.

Advanced Controls

Powerful customization controls that let teams configure layouts, branding, navigation, and experience settings without complex development.

Diziana AIvantage

Built for modern AI-driven support with AI discoverability, LLM-friendly architecture, Zendesk AI compatibility, and future-ready customer experiences.

API v4 Compatible

Built for Zendesk's latest API standards to ensure compatibility, extensibility, smoother integrations, and long-term platform readiness.

Brand-Ready Customization

Includes 5 professionally designed prebuilt color schemes per theme, fully customizable for faster brand adaptation and flexible visual personalization.

Performance Engineered

Built for faster performance, better responsiveness, stronger SEO foundations, improved indexing, and enhanced content discoverability across modern web and AI-powered platforms.

Diziana AIvantage

AI-ready. SEO-optimized. Built for modern support and discoverability.

AI Discoverability

Designed to help your Zendesk Help Center become easier for AI platforms like ChatGPT, Gemini, Claude, Copilot, and AI-powered search engines to discover, understand, and surface.

LLM Readiness

Structured content architecture designed to help large language models better interpret, process, and reference your Zendesk knowledge content.

Supports Zendesk Generative Answers

Designed to work alongside Zendesk generative answers and related AI-powered answer experiences within the Zendesk ecosystem.

Zendesk Knowledge Base AI Ready

Built to help Zendesk knowledge base content become easier for AI-powered support experiences, retrieval systems, and answer surfaces to interpret and use.

Zendesk Agentic AI Ready

Designed to support AI-assisted agent workflows, smarter escalation paths, and more efficient human support operations within Zendesk environments.

Zendesk AI Copilot Ready

Prepared to support AI-assisted workflows within Zendesk that help agents respond faster, smarter, and more consistently.

ROI Optimization

Helps improve self-service adoption, support efficiency, customer experience, and measurable business outcomes through smarter support architecture.

Conversion Optimization

Transforms support touchpoints into stronger customer engagement, trust-building experiences, and improved business outcomes.

Semantic Content Architecture

Designed to improve semantic organization, content relationships, and AI retrieval quality through better support information architecture.

Ready to Transform Your Support?

Schedule a strategy call with our experts and see the difference Diziana can make.

Schedule Strategy Call