Diziana Refund Policy | Zendesk Themes Refund & Cancellation Terms

Last updated: 30/04/2026

1. INTRODUCTION

At Diziana, a division of Allies Interactive Services Private Limited, we specialize in providing high-quality Zendesk themes and plugins to enhance your customer support experience. Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges.

2. NO REFUNDS POLICY

Once a digital product is purchased and downloaded, it is considered used, and we cannot accept returns or provide refunds. Please ensure that the product meets your needs before completing your purchase.

3. EXCEPTIONS

Refunds may be considered under the following circumstances:

  • Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us at support@diziana.com with your order details.
  • Technical Issues: If you encounter technical problems with the product, contact us at support@diziana.com with a detailed description of the issue. We will attempt to resolve the problem. If the issue cannot be resolved, a refund may be considered.
  • Misrepresentation: If the product does not match its description or is missing advertised features, contact us at support@diziana.com with your order details. A refund may be considered if the product is deemed misrepresented.

4. NON-REFUNDABLE SITUATIONS

Refunds will not be provided in the following cases:

  • Change of mind or no longer needing the product.
  • Finding another product that better suits your needs.
  • Lack of expertise to use the product.
  • Inability to use the product due to incompatible software or hardware.
  • Accidental purchase without prior download.
  • Perception that the product is of low quality.
  • Technical issues arising from the customer's internet service or device.

5. CONTACT INFORMATION

For any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:

  • Email: support@diziana.com
  • Help Center: https://support.diziana.com
  • Phone: +1 (415) 649 8786
  • Address: Diziana (Allies Interactive Services Private Limited), 18/179, The Mall, Kanpur, UP, India, Pincode: 208001

6. POLICY UPDATES

Diziana reserves the right to update this policy at any time. Customers will be notified of significant changes via email or through our website.