Diziana®: Zendesk's recommended and authorized Help Center (Guide) Design, Theming & Implementation Partner

Diziana Rich Ticket Field Description (Hint) Plugin

We are happy to make "Diziana Rich Ticket Field Description (Hint) Plugin" available for everyone. We built this plugin a couple of year back but never realised this could be something many would want; but lately a few companies reached out to us for this.

Zendesk only allows plain text for ticket field descriptions in Zendesk Ticket Request Forms which is shown to end-user on Zendesk Guide Help Center(s).

Diziana Rich Ticket Field Description Plugin:

  • provides a way for Zendesk Guide Managers or Support Admins to add rich (html) descriptions to ticket fields (default or custom fields).
  • allows to define different hints/descriptions for a custom filed appearing in different ticket forms


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