Diziana did an excellent job turning our designs build in-house into a reality for our users. They were very responsive to my feedback and incorporating any changes we had.
Diziana Process for Zendesk Help Center Branding and Customization
We have a very refined process (that has worked for hundreds of customers over the years) to brand your help-center. Briefly, it is:
1
Once you choose a theme (and purchase Branding Service)
2
We contact you, and capture your requirements, and provide detailed scope of work up-front
3
Begin work in Zendesk Sandbox (yours or ours)
4
Request you to review
5
Incorporate your feedback
6
Iterate #4 and #5
7
Get Design (in sandbox) signed off
8
Deploy in production Help Center as a Custom Theme in Draft Mode
9
Test New Zendesk Guide Help Center design with content (categories, sections, articles, etc.)
10
Request you to review
11
Incorporate your feedback
12
Iterate #10 and #11
13
Get Design (in production -- draft mode) signed off
14
Get permission to publish New Help Center Theme
15
Publish New Help Center Theme
16
Test and Review
17
Get Project Signed off
18
Always around to provide support
90 days free support to fix bugs in our code, AMC plans, or per incident
